REFUNDS & CANCELLATIONS
To provide you with the best possible service, you can cancel your order at least 8 hours prior to the scheduled delivery this will allow us to make sure that order not yet been created by the florist, sent out on delivery, or is already delivered. If we are able to cancel the order we will provide a full refund.
Unfortunately we are unable to cancel or change orders already created by the florist, en route to the location or already delivered. Refunds will not be issued in these situations.
Orders in progress (either in preparation or being delivered) and same-day orders cannot be canceled or refunded. Same-Day Orders that are not possible due to stock availability or geographic location of the recipient may be processed on the next available delivery date.
Orders that are not currently in progress may be cancelled on request and at Yara Flowers discretion. A processing fee of up to 50% may be charged.
If a delivery has been attempted unsuccessfully and requires a second or subsequent delivery to be made, an additional delivery fee will apply. Instances including but not limited to the following may result in an unsuccessful delivery: recipient is not available or located at the address provided, incorrect recipient information was provided, no safe location was found on premise to leave the product, recipient address is not apparent ,and additional instruction is required to locate the physical address. Re-delivery is scheduled on the next available delivery date as soon as the customer has provided us permission to charge an additional delivery fee onto their credit card. Customer may choose to have the order cancelled but will incur a cancellation fee equal to the full price of the arrangement including the delivery fee.
Quality complaint, no delivery complaint or refund request must be received by Yara Flowers within 3 days from the final product delivery date using the contact form. An investigation will be carried out with each valid complaint and a response communicated as soon as possible. If Proof of Delivery or additional supporting document is required this may take up to 14 days.
Yara Flowers accepts no responsibility or liability for any failure or delay on the part of any third party in providing order fulfillment services to you where your order has been properly processed by it;. Where Yara Flowers is liable to you under these terms and conditions its liability will be limited to providing the relevant order again or to refunding money paid in relation to services not provided; the options offered here to be at the sole discretion of Yara Flowers.
Where a refund is applicable, Yara Flowers will process such proven requests within 14 days. Refunds are paid back to the same card used for the order (and in the same currency) used for the order. The turnaround time depends on your financial institution’s processing time. This is beyond the control of Yara Flowers.
What We May Do
We reserve the right to amend your order in consultation with you in the event of a seasonal flower stock outs or, in circumstances beyond Yara Flowers control. You should carefully read all the terms and conditions specific to any product you are ordering before finalizing your transaction.
We may use information about you for marketing, internal planning or product development purposes in order to improve the quality of our services. We may use or disclose the personal information which you have provided to us in accordance with our privacy policy. Our actions in handling your personal information are detailed in Your Privacy.
Amendments to Agreement
We may amend this agreement at any time by posting the revised version of the agreement to the Yara Flowers web site. For new orders, the amended agreement will take effect from the time of posting on the Site. For existing orders the prior Agreement will govern the order until completion.
PRODUCT SUBSTITUTIONS
Yara Flowers is committed to providing excellent service and products. If you have any inquiries relating to your order or delivery, please do not hesitate to contact us with our Feedback Form by clicking on here. All flowers are prepared fresh daily. We are unable to provide any alterations or amendments for orders that are in the process of being prepared, already prepared and/or in transit. Yara Flowers tries very hard to ensure accuracy of all product descriptions and website content is as accurate, informative, reliable and current as possible. If you believe we have not acted as described, your sole remedy is to refer to our Terms and Conditions.
On occasions some flower products may be substituted with flowers of color or types that differ from the reference image due to unavailability or seasonality. Baskets and flower containers may be substituted with fair and reasonable alternatives due to their practical availability. In such cases, we will try our best to contact you before delivery. However, we will try our best to deliver your order on time, whether or not we have managed to contact you regarding the substitution. In this instance, flowers of a similar shape, size and value but different type and color may be used as substitution. Efforts will be made to maintain the overall effect of the arrangement. In arrangements of a single flower variety (e.g. Single Rose Order), the flower variety will take precedence over color. It is recommended to indicate a second choice in your order description or Special Instructions to allow for any difficulty in supplying the order to exact specification.
You may specify a preferred color in the Special Delivery Instruction of your order. If you do this and the color or blend is unavailable we will substitute an appropriate colour or blend according to the occasion selected for your order. If you don’t want any substitution when your nominated colour is unavailable and wish to have your order canceled, please enter ‘(color) only, if not please cancel my order’ in the Special Delivery Instruction. With our gift and baskets range, due to seasonal availability or lack of stock of items in a certain colour, we might do a minor substitution to ensure that your basket arrives on time. If the substitution substantially changes the basket, then we will contact you to discuss the options.